Feel free to reach out to us!
Find quick answers to common questions
Press & drag to view
Larger residential pools and resort-style spa environments require dependable heating performance capable of maintaining stable water temperatures across extended operating periods and changing seasonal conditions. The Onga UltraTemp VXi 28kW vertical inverter pool heat pump is configured to provide energy-conscious pool heating performance together with intelligent inverter-driven temperature management for demanding residential installations.
The UltraTemp VXi 28kW incorporates Panasonic inverter compressor technology designed to automatically regulate heating output according to pool demand and environmental operating conditions. Under Ambient 27°C / Water 26°C operating conditions, the system provides heating capacity performance from 8.5 kW to 28.0 kW together with COP performance ranging from 14.2 to 6.5 depending on climate conditions and heating load requirements. Recommended circulation performance is rated at 200 L/Min.
An integrated Wi-Fi module supports remote temperature adjustment and operating control through the Handy-Heat mobile application, allowing convenient system management across residential pool environments. The heat pump additionally supports both heating and cooling operation together with automatic defrost functionality for year-round pool and spa comfort management.
Engineered for long-term outdoor installation, the UltraTemp VXi 28kW incorporates colour-coded barrel union plumbing connections together with titanium heat exchanger construction to support corrosion resistance and saltwater durability. The unit operates on 240v single phase power with maximum current draw of 23.6 Amps while the vertical discharge airflow arrangement assists with space-efficient equipment positioning.
FEATURES- Heating capacity performance up to 28.0kW for larger pool systems
- Panasonic inverter compressor with intelligent variable-speed control
- Integrated Wi-Fi connectivity with Handy-Heat mobile application support
- Heating and cooling operation for year-round temperature management
- Automatic defrost functionality for seasonal operating performance
- Titanium heat exchanger construction for corrosion-resistant durability
- Vertical airflow discharge for reduced horizontal clearance requirements
- Colour-coded barrel union plumbing connections for installation convenience
FAQs
General Product FAQs
1. How do I choose the right pump for my setup?
Selecting the correct pump depends on your required flow (L/min), total head (vertical lift + friction loss), and power source. If you're unsure, contact our team and we’ll size the right system for you.
2. Do you offer support with system design or setup?
Yes — we provide expert advice to help you choose, install, and optimise your pump system. Whether it's a simple setup or a custom solution, we’re here to help.
3. Do you offer complete pump solutions or just products?
We don’t just sell pumps — we provide complete solutions. From accessories and control systems to full packaged setups, we can supply everything required to get your system running efficiently.
Shipping & Availability
1. Do you offer Australia-wide shipping?
Yes — we ship across Australia. Bulk or oversized orders may incur additional freight charges otherwise we offer free shipping over $100*
2. How long does delivery take?
Orders are typically shipped within 1–2 business days, with delivery taking approximately 2–7 days depending on your location.
3. What courier or freight companies do you use?
We work with a range of trusted carriers including Australia Post, StarTrack, TNT, and other national freight providers depending on the size and location of your order. This allows us to ensure fast, reliable delivery across Australia, including regional and remote areas.
Warranty & Support
1. Do your pumps come with a warranty?
Yes — all products are backed by manufacturer warranties. Warranty periods vary depending on the brand and product type.
2. What support do you offer after purchase?
We provide ongoing support including:
- Installation advice
- Troubleshooting
- Spare parts supply
- System upgrades
3. What is the warranty process if something goes wrong?
If you experience an issue, simply contact our team with your order details and a description of the problem. We’ll guide you through troubleshooting and, if required, arrange repair, replacement, or manufacturer assessment in line with warranty terms.
Why choose Foundation Pumps?
1. Why choose Foundation Pumps over other suppliers?
We focus on supplying proven, high-quality pump solutions backed by real industry knowledge. Unlike general resellers, we understand how these systems perform in the field and provide honest, practical advice to ensure you get the right solution the first time.
2. Do you offer expert advice before and after purchase?
Yes — we support you at every stage, from selecting the right pump through to installation and ongoing use. Our team is available to assist with sizing, troubleshooting, and system optimisation whenever you need it.
3. Do you stock trusted brands and quality products?
We carefully select and supply pumps from reputable manufacturers known for reliability and performance. Our range includes both industry-leading brands and high-value alternatives that meet Australian standards and conditions.
Can’t find your answer?
Recently viewed
Last seen items