Shipping policy

Processing Times

All orders are processed within 1–3 business days.

• Orders are not shipped or delivered on weekends or public holidays.
  
• During peak periods, dispatch times may be slightly extended.

Shipping Rates

We offer simple, Australia-wide shipping:

• $20 flat rate for orders under $100
  
• Free shipping on orders over $100
  

Additional Freight Charges

In some cases, additional shipping charges may apply. This includes:

• Rural or remote delivery locations
  
• Bulky or oversized items (e.g. large pumps, solar panels, or complete systems)
  
• High-volume or multiple-item orders

If additional freight is required, our team will contact you prior to dispatch to confirm costs.

Delivery Timeframes

Estimated delivery times vary depending on your location:

• Metro areas: 2–5 business days
  
• Regional areas: 3–10 business days

These timeframes are estimates and may vary depending on the carrier and external factors.

Shipping Carriers

We work with a range of trusted freight providers to ensure safe and efficient delivery of your order.

Tracking information will be provided once your order has been dispatched.

Authority to Leave

By default, orders may be left in a safe place if no one is available to receive them.

If you require a signature on delivery, please request this at checkout or contact us prior to dispatch.

Damaged or Missing Items

If your order arrives damaged or incomplete, please contact us within 48 hours of delivery with:

• Photos of the item and packaging
  
• Your order details

We will work quickly to resolve the issue.